Refund & Cancellation Policy

We want BankXL to genuinely work for you. If it doesn't, you should get your money back. Here's how:

Pro & Firm subscriptions

• 7-day refund window from the date of your first charge if the Service doesn't work for your use case.
• Email support@banlxlai.com with the reason — we usually refund within 24 hours.
• After the 7-day window, you can cancel anytime from your dashboard. You keep access until the end of the current billing period; no further charges will be made.
• For annual plans, prorated refunds are available within the first 30 days.

Day Pass

Day Pass is a one-time ₹49 purchase. Refunds are available only if the Service was completely non-functional during your 24-hour window. Email us with the issue.

How to cancel

1. Sign in to your dashboard
2. Click "Manage subscription" → opens Stripe billing portal
3. Click "Cancel plan"

Your Pro/Firm features remain active until the end of the current billing period.

How to delete your account

Email privacy@banlxlai.com. We will delete your account and all associated data within 7 days.

Refund timing

Once approved, refunds are issued by Stripe and typically arrive in 5–10 business days, depending on your card issuer.

Questions?

Reach us at support@banlxlai.com — we read every email.